Shipping & Returns
Thank you for visiting and shopping at SoulBundles.com.au
Following are the Terms and Conditions that constitute our Shipping Policy.
Shipping Processing Time
All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. You can check the progress of your delivery via the shipping confirmation email you'll receive once your order has been shipped.
Shipping and Delivery Times
We ship Australia Wide using Australia Post. We do not ship internationally. In most instances, deliveries to major cities and metropolitan areas normally take between 2-5 business days. Depending on remoteness, delivery times may take longer than the approximate times so please take this into account when placing your order. Due to the current Covid-19 Pandemic there are possible Australia Post delivery delays that are out of our hands, please be mindful of this when placing an order.
EXPRESS POST 'NEXT DAY GUARANTEE' IS CURRENTLY SUSPENDED BUT EXPRESS POST IS STILL OPERATING AND IS THE FASTEST WAY TO GET YOUR ORDER.
From the Australia Post Website:
"16 April 2020
Express Post is still available and remains the fastest way to get mail from A to B. But current operating constraints mean we can’t guarantee next-business-day delivery at the moment.
We’re doing everything possible to deliver items quickly and will reinstate our next-business-day guarantee as soon as we can.
For the latest Express Post delivery times, see our domestic updates.
This change is necessary because of:
new COVID-19 workplace health and safety requirements
record parcel volumes
fewer passenger flights (which we usually rely upon to carry many of our parcels)"
FOR CHRISTMAS CUTOFF DATES FOR SHIPPING YOUR CHRISTMAS ORDERS, PLEASE VISIT THE AUSTRALIA POST WEBSITE FOR UPDATES.
ALL OTHER ORDERS WILL BE SHIPPED AS PER USUAL UNLESS STATED OTHERWISE.
Refunds will not be given for deliveries outside of approximate delivery times. Soul Bundles will not be held liable for any late delivery outside of our approximate delivery times. Please note that although we endeavour to despatch orders promptly, if delays do occur, it is more often during transit which is outside of our control and we will not be held liable.
Due to the current Covid-19 pandemic Australia Post may experience some delivery delays. This is due to a high increase of online ordering, border restrictions, Australia Post Workers having to practice social distancing in processing facilities and less flights. Please be mindful when placing your order that some delays may occur which are out of our hands. We aim to ship parcels off very quickly to avoid further delays and provide you with a tracking number so you can check with Australia Post on your parcels progress.
Soul Bundles will not be held liable for missing/lost parcels, however please feel free to contact us so we can help with the process.
Shipping Rates and Delivery Fees
We offer Standard Shipping via Australia Post for a flat rate fee of $12.95 or Express Shipping for a flat rate fee of $16.95. Unfortunately we cannot split shipping. If you would like to order a large quantity of bundles please contact us so we can provide you with the best cost effective shipping quote.
If you live in Tamworth within a 15km radius we offer Free Local Delivery (standard 2-5 business days). Please use the code 'TAMWORTHFREE' at checkout.
Please note: the email you provide us at checkout may be used to contact you regarding delivery. If we have made several attempts with no response we then may contact you by the phone number you have provided.
The "TAMWORTHFREE' free shipping code is for Tamworth local delivery only. All other orders outside of Tamworth have a standard flat rate shipping fee of $12.95 or express post fee of $16.95.
If you would like same day delivery within Tamworth on a last minute gift, or have a specific day you need something delivered within a 15km radius, then before placing your order get in touch with us either by email or our facebook/instagram pages and we'll see what we can do for you (pending if we have the stock and are available).
Soul Bundles does not ship to PO Boxes or international addresses. We only ship within Australia.
It is extremely important that we are provided with accurate delivery addresses. Delays are very likely to occur if an incorrect address is provided. Couriers may also charge additional fees if the nominated address is changed after they have already collected the parcel. Any orders returned to us due to an incorrect or insufficient delivery address, inability to access a property, failure to contact a courier after a delivery attempt or failure to collect from an Australia Post outlet, will incur for you a re-shipping and re-delivery charge at the standard shipping rate that Australia Post/Courier charges. Soul Bundles will of course replace or refund gift bundles incorrectly addressed by us, however, we accept no responsibility for deliveries made where incorrect addresses are supplied and deliveries are subsequently made.
Please note that the email you provide us at checkout will be the one our system sends your Order Confirmation and Shipping Confirmation emails to. Therefore, we strongly recommend you using your own email address and not your recipients. As the buyer, you will get the updates or be contacted regarding your order.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has been shipped. This email will contain your tracking number for that order. The tracking number will be active within 24 hours.
Please note that the email you provide us at checkout will be the one our system sends your Order Confirmation and Shipping Confirmation emails to. Therefore, we strongly recommend you using your own email address and not your recipients. As the buyer, you will get the updates and may be contacted regarding your order.
Soul Bundles takes pride in picking and packaging our bundles. In the event that a delivery is badly damaged, please save all packaging materials and damaged goods before contacting us.
Return & Exchange Policy
We do not refund or exchange for change of mind.
Refunds will not be given for deliveries outside of approximate delivery times. Soul Bundles will not be held liable for any late delivery outside of our approximate delivery times. Soul Bundles will not be held liable if a parcel goes missing or is lost during transit with Australia Post.